THS - Interpreter Services

Tasmanian Health Service

The THS Interpreter Booking Service (IBS) provides professional interpreters, free of charge to assist non-English speaking and hard of hearing patients.

On-site interpreters are supplied for all outpatient appointments and hospital stays for patients who need one. Where no on-site interpreter can attend, a telephone or remote video interpreter will be used instead.

Interpreters interpret everything that is said or signed from one language to another, and must not add, change or remove information.

All interpreters are required to follow to the AUSIT (Australian Institute of Interpreters and Translators) Code of Ethics. More information on the Code of Ethics please visit the AUSIT website

All patient information is kept private and you can request an interpreter at any time.   The interpreter will not collect information, such as keeping your phone number or sharing their phone number or other personal details with you.  Any follow-up interpreters are booked through the IBS and not with interpreters directly.

If you require a telephone interpreter to contact the THS regarding an appointment or to provide feedback, Translating and Interpreting Service (TIS) may be used on 131 450. Please have the following details ready:

  • Your hospital patient Identification/Reference Number (if possible)
  • Your name
  • Name of hospital or health centre
  • The clinic or service area phone number

If you would like to contact us to provide feedback, please phone 6166 7000 or email interpreter.services@ths.tas.gov.au. You do not need to contact our service to book an interpreter as a staff member will do this for you.

Please note this service does not apply to Oral Health Services Tasmania or Child Health and Parenting Services, who have their own booking system in place.

Frequently asked questions

  1. Do I have to pay for interpreters?
    No. interpreters are free of charge, even if you do not have a Medicare card or private health insurance.

  2. Will my personal information be shared?
    No. Any information discussed during your appointment will not be shared outside of the hospital.

  3. What if I do not understand what the doctor or nurse is saying, via the interpreter?
    If you are unsure, you can tell the doctor or nurse and they will try to explain to you in another way.

  4. What if the interpreter speaks a different language?
    The interpreter will tell the staff member if they are unable to speak with you and another interpreter will be arranged.