Service Agreement

The Service Level Agreement is the key accountability agreement between the Tasmanian Government and the Governing Council of the THS. It is a negotiated agreement between the Minister for Health and the THS Governing Council, and sets out:

  • a schedule of services to be provided by the THS
  • performance goals and objectives for the THS
  • performance standards, performance targets and performance measures for the THS
  • reporting requirements
  • a THS performance management process
  • THS funding provisions.

Service Level Agreements are to be finalised by 30 June each year.

Under the National Health Reform Agreement, Service Level Agreements must also be publicly released within 14 calendar days of their finalisation or amendment.

Under the Tasmanian Health Organisations Act 2011, the Service Level Agreements are to be tabled before each House of Parliament, within 10 sitting days after the service agreement is finalised or an amendment is signed.

The THS 2015-2016 Service Agreement was signed by the Minister for Health on 29 June 2015 and co-signed by the THS Chair on 1 July 2015.  In addition, the Minister issued the 2015-2016 Service Agreement Performance Framework and the 2015-2016 Tasmanian Health Service Purchasing and Funding Guidelines that accompany the THS 2015-2016 Service Agreement.