Consumer Engagement

Tasmanian Health Service - Northern Region

Consumer Engagement

About Us

Tasmanian Health Service North facilities include the Launceston General Hospital and eight Rural Inpatient Facilities.

The Launceston General Hospital is Tasmania's second largest hospital and the major referral centre for Northern Tasmania. The Hospital provides emergency care, intensive care, maternity services and speciality medical and surgical services as well as outpatient, community and mental health services.

The Rural Inpatient Facilities are located in Campbell Town, St Marys, St Helens, Scottsdale, Flinders Island, Georgetown, Beaconsfield and Deloraine. Sub-acute inpatient care is provided in rural hospitals. Several provide emergency care as well as a wide range of community health services. Some rural facilities also provide residential aged care.

Community health centres and rural facility services include allied health, nursing (including specialised nursing), home and palliative care, dementia and specialised case management services, aids, appliances and health promotion programs.

Engagement and Participation

Engaging with and participation of patients, their families and or carers in their health, wellbeing and care achieves better patient outcomes. Involvement of patients in their care in general and involvement in decisions that are to be made about their care ensures the care given is compassionate and appropriate.

Community Advisory Council

The Tasmanian Health Service North formed a Community Advisory Council in 2014 to provide a community member point of view into the delivery of health care services in the North. The Community Advisory Council represents a cross section of the community. This provides the opportunity for a variety of people to have a say about how health services could be delivered to improve patient outcomes. The involvement of the Community Advisory Council supports the Tasmanian Health Service North to provide health care that improves the health experience for our people.

How You Can Participate

Consumer Register

Consumers on the Register are past or present patients, clients and/or relatives or carers who are interested in sharing their experiences, opinions and ideas for improvement. Consumer representatives can be part of a working group in developing patient experience survey forms, reviewing information for consumers such as brochures, or participate in interviews, discussion group or community forums on particular issues such as redevelopment of sites and services in the North. If you would like to find out more please contact the Quality Risk Patient Safety Unit on 67774693 or Email tho-nqrsadmin@ths.tas.gov.au

Community Advisory Council

A selection process is undertaken for positions with the Community Advisory Council. Positions are advertised through established committees, local community news media including the Regional news media and the Tasmanian Health Service North Website. There are 12 positions, each for two years with an option to extend for a further two years. Members are past or present patients, relatives or carers who are able to speak for and have an awareness of a broad range of people and communities. As a member of the team you will be involved in discussion groups related to service development / redevelopment, review safety and quality information and be involved in workforce training programs.

Your Health Care Rights

The Australian Charter of Health Care Rights describes the rights of patients using the Australian Health Care System. Human rights recognise everyone has the right to have the highest possible standard of physical and mental health.

Compliments and Complaints

Complaints and compliments provide valuable information about the quality of health care from the view of consumers / patients and their carers. The complaint process provides the opportunity for a person to have their issues resolved as well as ensuring that any identified risks are managed well and that action is taken to lessen those risks. The focus of the compliments and complaints process is to improve the system.

How to give us feedback

Contact us

For further information on the content of this page please contact the Program Coordinator, Consumer Engagement on (03) 6777 4036 or the Quality Risk Patient Safety Unit on (03) 6777 4693, email: tho-nqrsadmin@ths.tas.gov.au


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